Layla Chatbot Terms of Service

Effective Date: January 1, 2023

1. Acceptance of Terms

By accessing and using Layla, the AI-powered chatbot, you agree to these Terms of Service (TOS), forming a binding agreement between you and Beautiful Destinations Booking GmbH (BDB). The agreement encompasses related policies and additional terms.

  • Beautiful Destinations Booking GmbH Imprint.
  • Beautiful Destinations Booking GmbH Privacy Policy.
  • In the event any terms within this Chatbot TOS contradict the Beautiful Destinations Booking GmbH Imprint or Beautiful Destinations Booking GmbH Privacy Policy, the terms of the Layla Chatbot TOS will control. By accepting these terms, you represent that they have reached the age of majority where you live or reside; otherwise your consent is only valid with the approval of your legal representative, which must be obtained before starting to use our Chatbot.

2. Definitions

  • Chatbot ("Layla"): The conversational AI assistant provided by BDB.

  • User: Any individual or entity interacting with Layla.

  • Data: Information provided by Users or collected during interaction with Layla.

3. User Conduct and Content

  • Users must engage with Layla in a respectful, lawful manner.

  • Prohibited conduct includes harassment, distributing harmful software, fraudulent activities, or propagating illegal content.

  • Users are responsible for the accuracy and legality of the content they provide.

4. Third-Party Links and Services

  • Layla integrates with third-party services like Skyscanner,, and Beautiful Destinations.

  • BDB disclaims responsibility for the practices or content of these third-party services.

5. Data Collection and Log Files

  • Collection Methods: BDB employs tools like Google Analytics, Smartlook, and Google Universal Analytics for data collection. This includes tracking the IP addresses of users to analyze usage patterns, manage the service, and gather broad demographic information for aggregate use.

  • Purpose and Use: The collection of IP addresses assists in diagnosing server problems, administering the Layla Chatbot, and providing services tailored to users' locations and preferences.

  • Privacy Compliance: Tracking of IP addresses and other user data will be conducted in compliance with applicable data protection laws. BDB respects user privacy and the sensitive nature of such data. User consent for data collection and processing will be obtained where required by law, including compliance with GDPR for users in the European Union.

  • Social Media and Third-Party Integrations: Layla's integration with social media platforms includes the use of Facebook Social Plugins and Instagram. These integrations may also involve data collection practices, including IP address tracking, as governed by the privacy policies of these third-party platforms.

6. Updates and Modifications to TOS

  • BDB reserves the right to update these TOS. Users will be notified of significant changes through appropriate channels.

  • Continued use of Layla after changes constitutes acceptance of the revised TOS.

7. End-User License Agreement (EULA)

  • Users are granted a limited, non-exclusive, non-transferable license to access Layla under these TOS.

  • The license does not extend to Layla's underlying technology or intellectual property.

8. Feedback and Suggestions

  • BDB values user feedback but retains the right to determine its utilization.

  • Feedback provided by users becomes BDB's property without any obligation to the user.

9. Termination of Use

  • BDB may terminate or restrict a user's access to Layla for violations of these TOS.

  • Users may discontinue using Layla at their discretion.

10. Limitation of Liability

  • BDB limits its liability in connection with Layla to the extent permissible by law.

  • Liability exclusions include indirect damages and damages arising from third-party integrations.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms of Service are primarily governed by the laws of Germany. This jurisdiction will be the baseline for interpreting the TOS and managing any disputes not specifically related to data privacy and retention.

  • Dispute Resolution: Any disputes arising under these Terms of Service will be resolved through arbitration in Germany, except for disputes relating to data privacy and retention, which may be subject to the jurisdiction of the user's location, as per applicable laws.

  • Data Privacy and Retention Compliance: While these TOS detail specific requirements for Germany, BDB adheres to the legal standards of data retention and deletion in each user’s jurisdiction, ensuring compliance with the strictest of privacy laws. This means that for matters specifically related to data privacy and retention, the laws of the user's jurisdiction will take precedence, aligning with local legal requirements.

12. Contact Information

For inquiries regarding these TOS, contact BDB at

    13. Accessibility and Inclusivity

    BDB commits to making Layla accessible to all users, in line with recognized accessibility standards.

      14. Additional Provisions

      • These TOS represent the entire agreement between the User and BDB.

      • Should any provision of these TOS be deemed unenforceable, the remaining provisions will remain in effect.

      • BDB may transfer its rights and obligations under these TOS to another entity.

      15. No Contractual Agreements

      • The Chatbot is not a natural person or entity with legal authority to enter into binding agreements. BDB makes no claims or warranties as to the accuracy of information provided by Chatbot, and Chatbot cannot in any case bind or cause any other person or entity to be bound by contractual terms, with the exception of this TOS and all incorporated terms, including the BDB’s Privacy Policy and Imprint Policy.